Showing posts with label supervision. Show all posts
Showing posts with label supervision. Show all posts

Monday, September 3, 2012

Happy Labor Day from the NLRB to Nonunion Workplaces


The percentage of private sector employees who are union members is down to about 7%. Many nonunion employers think that the National Labor Relations Act, and the National Labor Relations Board that administers the NLRA, don't apply to them. But under the Obama administration, the NLRB is aggressively pursuing non-union employers and seeking to intrude on workplace policies.

The NLRB’s justification for its intrusion into nonunion workplaces is found in the broad language of Sections 7 and 8(a)(1) of the NLRA. Section 7 provides that employees have the right to "form, join, or assist" unions, to bargain collectively with their employers, and to "engage in other concerted activities for the purpose of collective bargaining or other mutual aid or protection." Section 8(a)(1) of the NLRA states that it is unlawful for employers to "interfere with, restrain, or coerce employees" regarding their Section 7 rights.

It is likely that the NLRB will aggressively prosecute any employer policies that the agency believes will restrict concerted activity in nonunion workplaces. “Concerted activity” under the NRLA is extremely broad – it applies to any activity where two or more employees act together in furtherance of matters of mutual interest.  These matters of mutual interest can include compensation, benefits or a variety of workplace conditions.

“Concerted activity” comes into play any time an employee alleges he or she is working with another employee or on behalf of another employee. No union or employee representative needs to be involved; two disgruntled employees working together can be engaged in “concerted activity.”

Here are some specific policies and situations in nonunion workplaces that the NLRB is fighting:

  • Retaliatory discharge.  See Family Healthcare, Inc., 354 NLRB No. 29 (2009), where a physician-employee claimed she was discharged in retaliation of her rights under the NLRA after she questioned the changes in contracts that she and her fellow employees were asked to sign, because she acted not only for herself but for other employees.  See also In Re Trompler v. NLRB, 338 F.3d 747 (7th Cir. 2003), where production employees walked off the job at a nonunion machine shop.  They had complained about their supervisor, which was found to be “concerted activity.” 
  • Dispute resolution programs that condition employment on arbitration and prohibit employee class actions.  See D.R. Horton, 357 N.L.R.B. No. 184 (Jan. 3, 2012). Although this case is now on appeal to the Fifth Circuit Court of Appeals, the NLRB continues to pursue the theory in other cases.  See 24 Hour Fitness, Case No. 20-CA-35419, where the employer provided employees with an opt-out provision, but the NLRB still argues that the arbitration agreement is unlawful. In fact, in Advanced Services Inc., Case No. 26-CA-63184 (July 2, 2012), the NLRB even argues that the confidentiality of arbitration proceedings unlawfully chills employees' rights to discuss the terms and conditions of their employment.
  • At will employment policies that suggest they can’t be changed through collective bargaining by a union. See American Red Cross Arizona, Case No. 28-CA-23443 (Feb. 1, 2012), where the employer’s policy provided that an employee's "at-will employment relationship cannot be amended, modified or altered in any way," and the NLRB found that such a policy interfered with employees' rights to form a union.
  • Requirements that employees keep workplace investigations confidential. See Banner Health System, 358 N.L.R.B. No. 93 (July 30, 2012), where the NLRB said an employers' "generalized concern with protecting the integrity of [workplace] investigations is insufficient to outweigh employees' Section 7 rights." Basically, the NLRB ruled that "blanket" confidentiality rules are illegal, and an employer must justify confidentiality on a case-by-case basis.
  • Restrictive social media policies. See Hyatt Hotels Corporation, Case No. 28-CA-61114, where the employer required employees to report "any known or suspected violations of [its code of conduct], including any violations of the laws, rules, regulations, or policies that apply to Hyatt." The NLRB said employers must permit employees to report employer violations via social media channels, rather than only to the employer.
  • Notices in nonunion workplaces stating that employees have the right to unionize.  See Notification of Employee Rights Under the National Labor Relations Act, NLRB, Final Rule, published in the Federal Register on August 30, 2011, 76 Fed. Reg.  54,007. The effective date of this Final Rule was delayed until April 30, 2012, but in U.S. Chamber of Commerce v. NLRB, the U.S. District Court in South Carolina stayed these regulations.
  • Requiring nonunion employers to permit employees to have a representative present during investigative meetings.  These so-called “Weingarten” rights have been pushed and retracted several times, depending on whether Republicans or Democrats control the NLRB.  Currently, there is no right for nonunion employees to have a representative present during inquiries, but under the current Democratic Administration, I suspect this right would be reinstated if a case were brought before the Board.

The only way a nonunion employer can avoid investigation and prosecution by the NLRB is to make sure before terminating an employee that that employee has not engaged in any activity of mutual benefit with other employees – i.e., that there has not been any “concerted activity” that could give rise to an unfair labor practice charge.

Moreover, employers must review their policies to be sure they don’t run afoul of policies that the NLRB disapproves of.  And they should be sure to follow all NLRB requirements regarding posters, employee representation, and what supervisors can and cannot tell employees.

Additional resources on this topic include NLRB Extends Reach To Nonunion Workplaces, by Jonathan C. Fritts, Ross H. Friedman and Doreen S. Davis (Morgan Lewis), and Avoid Violations of Nonunion Employees Under NLRA, by Gigi O'Hara (Kutak Rock), and a new book entitled NLRA Rights in the Nonunion Workplace,by Kenneth Lopatka (BNA).

Readers might also check the NLRB's webpage on protected concerted activity.

Monday, March 19, 2012

The Progress Principle: What Can Managers Do to Make Employees Engaged and Productive?

I recently participated in an American Management Association webinar entitled The Progress Principle: Sparking Employee Engagement and Performance. The presenters were Teresa Amabile and Steven Kramer, co-authors of a book entitled The Progress Principle: Using Small Wins to Ignite Joy, Engagement, and Creativity at Work.


1. Inner Work Life Drives Performance

Amabile and Kramer conducted a “diary study” of employees in seven different industries, asking them to describe daily their activities and feelings of engagement.  They coupled this diary information with numerical performance data. 
This study found that employees’ inner work life drives performance.  Inner work life consists of employees’ perceptions, emotions and motivations. 

Employees’ inner work life determines whether they are engaged and productive in the workplace. More specifically, positive perceptions, pleasant emotions and intrinsic motivation increases creativity, productivity, commitment and collegiality.

2.  The Progress Principle:  Progress on Meaningful Work

Amabile and Kramer found that the most important determinant of whether employees have positive feelings about their work is whether they made progress that day on meaningful work – what Amabile and Kramer call “The Progress Principle.”

In the diary study, 76% of employees described making progress on their projects on their best days, when they felt most engaged.  By contrast, over 70% of employees described work-related setbacks on their worst days at work.

3.  The Power of Small Wins

A further finding of the study was that small daily wins in the workplace translate into a big positive impact on people’s inner work life.  Similarly, setbacks on projects in the workplace translate into negative impacts. 

Therefore, it is important for managers to help employees achieve regular forward progress on their work.  Managers should break big projects up into smaller segments with regular milestones, so that employees can feel forward momentum frequently.

4.  What Managers Can Do

Amabile and Kramer found that managers need to provide two types of support to employees to increase the chances of them feeling that they were making progress on meaningful work – project support and people support.

            a.  Project Support (Catalysts)

According to Amabile and Kramer, the catalysts that managers can use to support employees’ progress include:
  • Clear meaningful goals
  • Autonomy
  • Sufficient information and resources
  • Help with their work
  • Learning from problems and successes
  • Open flow of ideas
  • Sufficient time for the work (but not so much as to remove all time pressure)

          b.  People Support (Nourishment)

In addition, managers can support their employees through
  • Respect and recognition
  • Encouragement
  • Emotional support
  • Affiliation and camaraderie
Co-workers are important elements in the workplace, but managers are the most critical link.

5. Daily Journaling

As a writer and journal-keeper myself, it intrigued me that Amabile and Kramer recommended that managers keep a daily progress review detailing what happened in the workplace that day to support and detract from progress.  They suggest that managers ask themselves each day “What one thing can I do tomorrow to foster progress in my employees?

Employees own their own inner work life, but managers can and must support them.  Direct supervisors are the most important link between an employee and their engagement and productivity at work.

What can you do tomorrow to foster engagement among your employees?